Privacy policy

Last updated: October 2026

At Raylaan, we respect your privacy. This Privacy Policy explains what personal information we collect when you visit raylaan.com, place an order or contact us, how we use it, and the choices you have.

1. Information We Collect

  • Order and account details: your name, email address, phone number, billing and delivery address, and order history.
  • Payment information: details needed to process your payment, such as bank transfer confirmations. We do not store full card numbers on our website.
  • Messages you send us: information you share through our contact form, WhatsApp, phone, email or social media.
  • Back-in-stock requests: if you ask us to tell you when a piece is back in stock, we keep your WhatsApp number only to message you about it.
  • Browsing information: device, browser, IP address and pages viewed, collected through cookies and similar technologies.
  • Newsletter sign-ups: your email address if you subscribe to our updates.

2. How We Use Your Information

  • To process, deliver and track your orders, and to handle exchanges.
  • To respond to your questions and provide customer care.
  • To send order confirmations, delivery updates and, if you have opted in, news about new collections and offers.
  • To improve our website, products and shopping experience.
  • To prevent fraud and keep our store secure.
  • To meet our legal and accounting obligations.

3. Sharing Your Information

We never sell your personal information. We share it only with trusted partners who help us run Raylaan, and only as needed:

  • Our e-commerce platform and website hosting providers.
  • Payment providers and banks that process your payments.
  • Courier and delivery partners in Pakistan and internationally, who need your name, address and phone number to deliver your order.
  • Authorities, where required by law.

4. Cookies

We use cookies to keep your shopping bag and wishlist working, remember your preferences and understand how our website is used. You can control or delete cookies through your browser settings; some features may not work properly without them.

5. Marketing Communications

If you subscribe to our newsletter, we will email you about new arrivals and exclusive offers. You can unsubscribe at any time using the link in our emails or by contacting us.

6. Data Security and Retention

We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep your information only for as long as needed to fulfil your orders, provide customer care and meet legal requirements.

7. Your Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below.

8. Children

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

For any questions about this Privacy Policy or your personal information, contact Raylaan: