Refund policy

Easy 7-Day Exchange

We want you to love your Raylaan outfit. If something isn't right, you can request an exchange within 7 days of delivery.

Eligibility

Items must be unworn, unwashed and unaltered, with all original tags and packaging intact.
Exchanges are offered for a different size or a different article of equal or higher value (you pay the difference), subject to availability.
Accessories (earrings, rings, necklaces and hair accessories) are not exchangeable for hygiene reasons, unless they arrive damaged.
Custom (made-to-measure) orders and items ordered with Special Instructions are not exchangeable, unless they arrive damaged or faulty.

How to Request an Exchange

Message us on WhatsApp at +92 371 4640561 or email support@raylaan.com within 7 days of delivery with your order number, the item and the reason for exchange.
Our team will confirm your request and share the return address.
Send the item back securely packed. Once we receive and check it, we will dispatch your replacement.

The customer is responsible for return delivery charges, except where the item is faulty or incorrect.

International orders: exchanges are accepted on the same terms. Return shipping, re-delivery charges and any customs duties or taxes on the returned or replacement item are the customer's responsibility. Please contact us before sending anything back so we can guide you on the correct return process.

Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement at no extra cost, or a refund if a replacement is not available.

Refunds

We do not offer refunds for change of mind. Where a refund is approved (for example, a faulty item that cannot be replaced), it will be made by bank transfer within 7–10 working days of receiving the returned item.

Colour Note

Slight colour variation from the images due to lighting and screen settings is not considered a fault.